Common Support questions
If you’ve used the Split feature in Easy e-Bank Rec and then decided it wasn’t what was needed or incorrect, there are options. Here are the basic steps to undo the split, although there can be variables affecting the full resolution depending on what you are needing. To undo a split transaction, the user would …
What could cause “Database error: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.” ? It has occurred when processing a large number of automated transactions. The timeout setting by default, is 5 minutes. If the number of transactions is very large (thousands) or the server/network …
There are two options which are outlined below. Reprinting from Dynamics GP Financial: In Dynamics GP navigate to: Reports | Financial |Bank Posting Journals Select either the day posted (per example: 8/07/2018) or chose the Audit Trails and select the series that were just processed. Click on “Destination” to choose Printer or Screen. Re-printing with SmartList: …
Is there a way to re-print Journal Entries created by Easy e-Bank Rec Automation? Read More »
If this error is received after any changes or new setups, even when there are visible transactions on the main Easy e-Bank Rec screen, it is helpful to simply re-save the set-up. Go to Maintenance | Set up | Setup Automated Bank Trx and click on save. Then run the process again.
Occasionally, different sets of records based on certain dates, are compared during reconciliation. Easy e-Bank Rec pulls records based on GL Posting Date and Microsoft Dynamics GP will pull records based on Document date. For example: GL date is 11/30 but the Document date is 12/1, any items outside these dates will be left off …
Often this occurs when new Account/Checkbook ID’s are set up, if the Bank Account number is blank in the CM00100 field (for Bank Account). To check this please go to Cards – Financial – CheckBook ID and fill the account number that would match the account number inside the bank file. Be sure to include …
What if there’s no data when importing the BAI bank file? Read More »
There are 3 possible reasons for the Actions tab to be grayed out: Financial year is history. The period that the bank rec is in is closed for the financial series. There is no open bank rec for that month (Trx – Fin – Reconcile Bank Statement) should have two dates filled in. In our …
Why is the Actions menu grayed out or not available? Read More »
